Legal

Privacy Policy

How we collect, use, disclose and protect your personal information across the EKOLOG app, website and related services.

Welcome to EKOLOG, a service operated by EKO Logistics and Food Company, a food and logistics company headquartered in Lagos, Nigeria. At EKOLOG, we leverage cutting-edge transportation technology, cold-chain logistics, and a robust fleet to ensure fresh and dry food products move seamlessly across Nigeria and beyond. Our mission is to revolutionize food logistics in Nigeria by delivering faster, fresher, and more efficient supply chain solutions, reducing post-harvest losses, and ensuring consistent food availability. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the EKOLOG mobile application, website, and related services. By using the EKOLOG platform, you consent to the collection and processing of your personal data as described in this Privacy Policy.

1. Personal Data We Collect

Depending on how you use our services, we may collect the following information:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Business or company name (where applicable)
  • Delivery addresses
  • Profile information

Location Information

  • Real-time geolocation data
  • Pickup and delivery locations
  • Route information
  • GPS tracking data during service delivery

Transaction Information

  • Payment details
  • Billing information
  • Delivery records
  • Order history
  • Invoice information

Customer Support Information

  • Communications with our support team
  • Complaint records
  • Feedback and ratings
  • Service-related inquiries

2. Purpose of Processing Personal Data

We collect and process personal data for the following purposes:

  • Service Delivery — to facilitate food transportation, logistics operations, warehousing, distribution, and last-mile delivery services.
  • Location-Based Services — to identify pickup and delivery locations, track shipments, optimize routes, and provide real-time delivery updates.
  • Order Management — to process orders, schedule deliveries, coordinate logistics operations, and manage inventory movement.
  • Communication — to communicate service updates, delivery notifications, account information, and customer support responses.
  • Payment Processing — to process payments, issue invoices, verify transactions, and maintain financial records.
  • Logistics Optimization — to analyze routes, delivery performance, fleet efficiency, and operational coverage for improved service delivery.
  • Security and Fraud Prevention — to detect, investigate, and prevent fraud, unauthorized activities, and security incidents.
  • Legal Compliance — to comply with applicable laws, regulations, court orders, and governmental requests.

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract between EKOLOG and the user.
  • User consent.
  • Compliance with legal obligations.
  • Protection of legitimate business interests.
  • Prevention of fraud and misuse of services.
  • Protection of the rights, property, and safety of users and EKOLOG.

The use of certain EKOLOG services may require access to location data and related information necessary for logistics operations.

4. How We Share Personal Information

We may share personal information with:

Logistics Personnel and Drivers

Relevant customer information such as name, phone number, pickup location, delivery address, and order details may be shared with assigned drivers and logistics personnel solely for service fulfillment.

Service Providers

Third-party service providers that assist with:

  • Payment processing
  • Cloud hosting
  • GPS and mapping services
  • Analytics
  • Customer support
  • IT infrastructure

Business Partners

Where necessary, information may be shared with approved logistics partners, warehouse operators, and affiliated companies involved in providing services.

Regulatory Authorities

We may disclose information when required by law, court order, regulatory obligation, or lawful government request.

5. Data Security

EKOLOG implements appropriate technical, administrative, and organizational safeguards to protect personal information against:

  • Unauthorized access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Access to personal data is restricted to authorized employees, contractors, and service providers who require access for legitimate business purposes.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Account Information

Retained while the account remains active and for a reasonable period thereafter as required by law or legitimate business needs.

Transaction Records

Financial and transaction records may be retained for up to seven (7) years to comply with accounting, tax, audit, and regulatory requirements.

Customer Support Records

Support communications and dispute-related records may be retained for up to five (5) years.

Fraud Prevention Records

Information related to fraud investigations, security incidents, or legal proceedings may be retained for a longer period where necessary.

Upon expiration of retention periods, data will be securely deleted, anonymized, or archived in accordance with applicable laws.

7. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your personal information.
  • Restrict processing of your data.
  • Object to certain forms of processing.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your personal data.
  • Request transfer of your personal data where applicable.

Requests may be submitted via email to: info@ekologng.com. We will respond within a reasonable timeframe and in accordance with applicable legal requirements.

8. Marketing Communications

We may send service announcements, updates, newsletters, promotional materials, and marketing communications where permitted by law. You may opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in emails.
  • Updating your account preferences.
  • Contacting us directly.

Opting out of marketing communications does not affect essential service-related notifications.

9. Children's Privacy

EKOLOG services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. International Data Transfers

Where necessary, personal information may be processed or stored by trusted service providers located outside Nigeria. In such cases, EKOLOG will implement appropriate safeguards to ensure that personal data remains protected in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published within the EKOLOG application, website, or other official communication channels. Continued use of the services after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

For questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of personal information, please contact:

  • Website: https://ekologng.com/
  • Email: info@ekologng.com
  • Address: Origin Tech Group, Plot 2A Ikosi Road, Oregun, Lagos
  • Address: 33 Immam Dauda St, off Eric Moore Road, Surulere, Lagos
  • Telephone: 09077617641, 08035740728
  • Instagram: EkologNg
  • X (Twitter): @EkologNg
  • Facebook: EkologNg
  • LinkedIn: linkedin.com/company/ekologng