Legal

Terms & Conditions

The terms governing your access to and use of the EKOLOG mobile application, website and related services.

Welcome to EKOLOG, the digital platform operated by EKO Logistics and Food Company ("EKOLOG," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of the EKOLOG mobile application, website, and related services (collectively, the "Services"). By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our Services.

1. About EKOLOG

EKO Logistics and Food Company is a logistics and food supply chain company headquartered in Lagos, Nigeria. We provide technology-enabled logistics solutions, including:

  • End-to-End Food Transport
  • Cold Chain Logistics
  • Smart Logistics Technology
  • Food Produce Distribution
  • Last-Mile Delivery

2. Eligibility

To use our Services, you must:

  • Be at least 18 years old.
  • Have the legal capacity to enter into binding contracts.
  • Provide accurate and complete information during registration.
  • Comply with all applicable laws and regulations.

We reserve the right to suspend or terminate accounts that provide false or misleading information.

3. User Accounts

You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting access to your account.
  • Ensuring all information provided is accurate and current.
  • Promptly notifying us of any unauthorised use of your account.

You are responsible for all activities conducted through your account.

4. Services

EKOLOG provides technology that enables customers to request and manage logistics services. Services may include:

  • Booking transportation for food products.
  • Scheduling pickups and deliveries.
  • Tracking shipments.
  • Warehouse coordination.
  • Fleet management.
  • Delivery notifications.
  • Digital logistics support.

Availability of services may vary by location.

5. Orders and Deliveries

Customers agree to:

  • Provide accurate pickup and delivery information.
  • Ensure goods are properly packaged unless packaging is provided by EKOLOG.
  • Ensure lawful ownership or authority to transport the goods.
  • Ensure recipients are available to receive deliveries.

Delivery times are estimates and may be affected by:

  • Traffic conditions.
  • Weather.
  • Road closures.
  • Mechanical issues.
  • Government restrictions.
  • Force majeure events.

EKOLOG will make reasonable efforts to complete deliveries on schedule but does not guarantee exact delivery times.

6. Prohibited Goods

Users must not request transportation of:

  • Illegal goods.
  • Dangerous or hazardous materials without prior approval.
  • Explosives.
  • Firearms or ammunition.
  • Narcotics or prohibited substances.
  • Counterfeit goods.
  • Stolen property.
  • Goods prohibited under Nigerian law.

EKOLOG reserves the right to refuse transportation of any item considered unsafe or unlawful.

7. Payments

Users agree to pay all applicable charges for services requested. Payments may include:

  • Delivery fees.
  • Transportation charges.
  • Storage fees.
  • Waiting charges.
  • Additional service fees where applicable.

Payments may be processed through approved payment providers. Failure to complete payment may result in suspension or termination of your account.

8. Cancellations

Customers may cancel an order before dispatch. If cancellation occurs after dispatch, cancellation fees or charges may apply. Refund eligibility will depend on the circumstances of the cancellation and applicable company policies.

9. Customer Responsibilities

You agree to:

  • Provide accurate shipment information.
  • Package goods appropriately.
  • Ensure items comply with applicable laws.
  • Cooperate with EKOLOG personnel during pickup and delivery.
  • Pay all applicable fees.

You are responsible for losses arising from inaccurate information or improper packaging.

10. Driver and Logistics Personnel

Drivers and logistics personnel engaged through EKOLOG are expected to:

  • Operate professionally.
  • Handle goods with reasonable care.
  • Follow applicable traffic laws.
  • Maintain safety standards.

Customers are expected to treat drivers and staff respectfully. Abusive, threatening, or unlawful behaviour may result in account suspension.

11. Tracking Services

Our Services may provide GPS tracking and shipment updates. Tracking information is provided for convenience and may occasionally experience delays or inaccuracies due to technical or network issues.

12. Intellectual Property

All content within the EKOLOG platform, including but not limited to logos, trademarks, software, images, text, graphics, and designs, is owned by or licensed to EKO Logistics and Food Company. Users may not copy, reproduce, modify, distribute, or exploit any content without prior written permission.

13. Limitation of Liability

To the maximum extent permitted by law, EKOLOG shall not be liable for:

  • Indirect damages.
  • Consequential losses.
  • Loss of profits.
  • Business interruption.
  • Delays caused by circumstances beyond our control.
  • Acts of third parties.
  • Network or system failures.

Where liability cannot be excluded by law, our liability shall be limited to the amount paid for the affected service.

14. Indemnification

You agree to indemnify and hold harmless EKO Logistics and Food Company, its directors, employees, agents, and partners from any claims, damages, liabilities, costs, or expenses arising from:

  • Your misuse of the Services.
  • Your violation of these Terms.
  • Your violation of applicable laws.
  • Your infringement of the rights of another person.

15. Suspension and Termination

We may suspend or terminate your account without prior notice if:

  • You breach these Terms.
  • Fraudulent activity is suspected.
  • Illegal activity is detected.
  • Your actions threaten the security or integrity of the platform.

Termination does not affect obligations incurred before termination.

16. Privacy

Your use of our Services is also governed by our Privacy Policy. By using EKOLOG, you consent to the collection and processing of your information as described in the Privacy Policy.

17. Force Majeure

EKOLOG shall not be liable for delays or failure to perform its obligations resulting from events beyond its reasonable control, including but not limited to:

  • Natural disasters.
  • Floods.
  • Fires.
  • Epidemics or pandemics.
  • Civil unrest.
  • Government actions.
  • Strikes.
  • Network failures.

18. Changes to These Terms

We reserve the right to update these Terms at any time. Updated Terms will be posted within the EKOLOG application or on our website. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in Nigeria.

20. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

  • EKO Logistics and Food Company (EKOLOG)
  • Email: info@ekologng.com
  • Phone: +234 (0) 907 761 7641
  • Address: Lagos, Nigeria

We are committed to responding to enquiries and resolving concerns in a timely and professional manner.